Comments on: FusedHosting Down! And They Took All of Us Down With Them! http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/ Thu, 05 Jan 2012 10:40:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: admin http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-21122 admin Mon, 23 Aug 2010 09:39:44 +0000 http://www.waveofweb.com/?p=597#comment-21122 Do you still have doubt whether they are scam or not! Just try to contact them. You will be teased to the point of madness! Search a bit through net. You will have enough examples of their mockery. Do you still have doubt whether they are scam or not! Just try to contact them. You will be teased to the point of madness!
Search a bit through net. You will have enough examples of their mockery.

]]> By: hidayats http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-21115 hidayats Mon, 23 Aug 2010 02:56:59 +0000 http://www.waveofweb.com/?p=597#comment-21115 i think fusedhosting.net is scam.., i can't login after pay they package. now what can i do i think fusedhosting.net is scam.., i can’t login after pay they package.

now what can i do

]]> By: My Proxy Hosting Review Of Fused Hosting At FusedHosting.net | John’s Crawlspace: E/N On Life Support http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-20014 My Proxy Hosting Review Of Fused Hosting At FusedHosting.net | John’s Crawlspace: E/N On Life Support Tue, 27 Jul 2010 17:07:07 +0000 http://www.waveofweb.com/?p=597#comment-20014 [...] I’m not the only one who has had a bad experience with (or was straight up “scammed” by) FusedHosting. Here is someone else’s story. [...] [...] I’m not the only one who has had a bad experience with (or was straight up “scammed” by) FusedHosting. Here is someone else’s story. [...]

]]> By: admin http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-5194 admin Fri, 02 Oct 2009 08:49:31 +0000 http://www.waveofweb.com/?p=597#comment-5194 I had to edit certain words, sorry for that ;) But I certainly couldn't agree more with your comment :) I had to edit certain words, sorry for that ;)
But I certainly couldn’t agree more with your comment :)

]]> By: Richard Titicut http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-5186 Richard Titicut Fri, 02 Oct 2009 01:16:35 +0000 http://www.waveofweb.com/?p=597#comment-5186 hahah Tom can go f..k himself, what hopeless and insolent responses. He is basically admitting they are technically inept and have no idea what the problem is, or how to rectify it. What's worse it, they aren't even forthcoming with info and seem to be blaming everyone else. Fusedhosting.net are totally incompetent and are borderline fraudulent. The whole situation is a real f..kup, i've never experienced anything this bad in 12 years of hosting websites. Good luck to them and their acquisition, I've already moved hosts and if they attempt to charge me I'll be charging back like a mo..erf..ker. hahah Tom can go f..k himself, what hopeless and insolent responses. He is basically admitting they are technically inept and have no idea what the problem is, or how to rectify it. What’s worse it, they aren’t even forthcoming with info and seem to be blaming everyone else.

Fusedhosting.net are totally incompetent and are borderline fraudulent. The whole situation is a real f..kup, i’ve never experienced anything this bad in 12 years of hosting websites. Good luck to them and their acquisition, I’ve already moved hosts and if they attempt to charge me I’ll be charging back like a mo..erf..ker.

]]> By: admin http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-4977 admin Sat, 26 Sep 2009 20:19:41 +0000 http://www.waveofweb.com/?p=597#comment-4977 Actually I have mentioned about payment refund few times. If anybody have problem, just click on the images on the post & you will clearly see. The support ticket image was the last one that I sent. As I have told, they cancelled my account quite promptly within few hours! But they didn't reply with anything at the first place. It's only when I posted here & they noticed, they put the support ticket there after almost 24 hours. By the way, I use IST timezone in my blog. About less than one day downtime, check this thread (contains 11 pages of replies) in NamePros forum, you will know who is speaking the truth about downtime. http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html And if my transfer was not successful, I don't know how did you put a comment here! The site should have broken up then! Do whatever you want to do in your own site! Stop fooling around elsewhere. Sadly, you are making yourself more exposed. Actually I have mentioned about payment refund few times. If anybody have problem, just click on the images on the post & you will clearly see.
The support ticket image was the last one that I sent. As I have told, they cancelled my account quite promptly within few hours! But they didn’t reply with anything at the first place. It’s only when I posted here & they noticed, they put the support ticket there after almost 24 hours. By the way, I use IST timezone in my blog.
About less than one day downtime, check this thread (contains 11 pages of replies) in NamePros forum, you will know who is speaking the truth about downtime. http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html
And if my transfer was not successful, I don’t know how did you put a comment here! The site should have broken up then!
Do whatever you want to do in your own site! Stop fooling around elsewhere. Sadly, you are making yourself more exposed.

]]> By: Tom http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-4975 Tom Sat, 26 Sep 2009 16:05:11 +0000 http://www.waveofweb.com/?p=597#comment-4975 Let's try once more. We had extraordinary technical issues that were not our fault. We took every possible step to correct them. You have requested backups to your site. We provided them three times. Your new host was not able to help you transfer your site. It did not transfer successfully. You never requested a change in payment status. We offered a no charge extension of your hosting term as an accommodation for less than one day downtime and your inconvenience. We agreed that the situation was not to our standards. You are still not happy. You are probably engaged in libel. What exactly would you like? Let’s try once more. We had extraordinary technical issues that were not our fault. We took every possible step to correct them. You have requested backups to your site. We provided them three times. Your new host was not able to help you transfer your site. It did not transfer successfully.

You never requested a change in payment status. We offered a no charge extension of your hosting term as an accommodation for less than one day downtime and your inconvenience. We agreed that the situation was not to our standards.

You are still not happy. You are probably engaged in libel. What exactly would you like?

]]> By: admin http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-4957 admin Fri, 25 Sep 2009 21:59:05 +0000 http://www.waveofweb.com/?p=597#comment-4957 Guys, I have allowed this comment as everybody should have his own say. I didn't have any better experience after receiving the reply. Think, you would get such a big reply with nothing for your original requirement! I didn't publish the whole replies of the few I have got. They seem to do the job for me! At least they are doing something. By the way, they have done one thing quite fast. I have requested to cancel my package. They have done it very promptly within a few hours! I didn't get any refund. I lost some money. But frankly, I didn't expect to get money from them. They are just a hoax, not an honest service that you can rely on. Guys, I have allowed this comment as everybody should have his own say. I didn’t have any better experience after receiving the reply. Think, you would get such a big reply with nothing for your original requirement!
I didn’t publish the whole replies of the few I have got. They seem to do the job for me! At least they are doing something.
By the way, they have done one thing quite fast. I have requested to cancel my package. They have done it very promptly within a few hours!
I didn’t get any refund. I lost some money. But frankly, I didn’t expect to get money from them.
They are just a hoax, not an honest service that you can rely on.

]]> By: Tom http://www.waveofweb.com/web-hosting/fusedhosting-down-and-they-took-all-of-us-down-with-them/#comment-4956 Tom Fri, 25 Sep 2009 21:23:36 +0000 http://www.waveofweb.com/?p=597#comment-4956 We are truly sorry that you are so upset by the entire matter. We attempted to meet your specific concerns and you were obviously not satisfied. If there is something that we can do to help you, please respond to support@fusedhosting.net. Back-ups were provided regardless of the other technical issues and will be again if necessary. We will continue to do our best to support your transition. As stated before in response to your ticket: We apologize for your downtime and our delay of response. This is not our typical response time and certainly not our typical quality of service. To give you a brief history, we were dealt a curve ball after the acquisition of Fused Hosting. We don't know who yet, but someone compromised our server to the point it was crashing constantly. Data could not be pulled from the server without going down every 30 minutes. Obviously we needed to move servers and and data. Not being able to pull the data made things difficult for our team. We had everyone working around the clock once we made the decision to bail on that server and start from scratch. Unfortunately, this delayed our customer service response time and our ability to give "reasonable," confident answers. Without the billing/support system working predictably, it was difficult to email everyone explaining what was happening with your service. We did however manage to get some emails out with the billing system before it finally crashed. Please rest assure that we have completely bailed on the old compromised server and we are rolling on brand new servers that are pretty amazing machines. Everyones account is active, working and we are taking tickets. It has taken us time to catch back up to current as you can see, but Fused is back and better than ever. We have a larger support staff, with a new security specialist and a new billing department. We will do all that we can to support your to our standards and your expectations. Please contact us if you require any additional information. We are truly sorry that you are so upset by the entire matter. We attempted to meet your specific concerns and you were obviously not satisfied. If there is something that we can do to help you, please respond to support@fusedhosting.net.

Back-ups were provided regardless of the other technical issues and will be again if necessary. We will continue to do our best to support your transition.

As stated before in response to your ticket:

We apologize for your downtime and our delay of response. This is not our typical response time and certainly not our typical quality of service. To give you a brief history, we were dealt a curve ball after the acquisition of Fused Hosting. We don’t know who yet, but someone compromised our server to the point it was crashing constantly. Data could not be pulled from the server without going down every 30 minutes. Obviously we needed to move servers and and data. Not being able to pull the data made things difficult for our team. We had everyone working around the clock once we made the decision to bail on that server and start from scratch. Unfortunately, this delayed our customer service response time and our ability to give “reasonable,” confident answers.

Without the billing/support system working predictably, it was difficult to email everyone explaining what was happening with your service. We did however manage to get some emails out with the billing system before it finally crashed.

Please rest assure that we have completely bailed on the old compromised server and we are rolling on brand new servers that are pretty amazing machines. Everyones account is active, working and we are taking tickets. It has taken us time to catch back up to current as you can see, but Fused is back and better than ever. We have a larger support staff, with a new security specialist and a new billing department. We will do all that we can to support your to our standards and your expectations.

Please contact us if you require any additional information.

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